Effective August 27, 2026

Refund Policy

This Policy applies to SpinRec campaign purchases made from NetSwagger LLC.

Refund eligibility

A customer may request a refund only before the first promotional email for that campaign is sent. Once the first campaign email has been sent, the campaign is non-refundable, including when a recipient does not open, click, download, respond to, play, or place the music.

How to request a refund

Before the cutoff, submit the request through the SpinRec contact form using the account email and campaign reference. If eligible, SpinRec will cancel unsent outreach and return the approved amount to the original payment method. Bank or payment-provider processing times may apply.

Campaign changes and rights issues

Customers should request corrections before outreach begins. A mislabeled, incomplete, infringing, unauthorized, unlawful, or otherwise prohibited submission may be paused or rejected. Refund eligibility still depends on whether the first promotional email has been sent, except where applicable law requires otherwise.

Duplicate or unauthorized charges

Report duplicate or unauthorized charges promptly through the contact form. SpinRec will investigate with Stripe. This Policy does not limit payment or consumer rights that cannot legally be waived.

Contact

Send support, privacy, legal, or policy questions through the SpinRec contact form. Written correspondence may be sent to NetSwagger LLC, 739 High Street, Portsmouth, VA 23704.